Position Overview

We are seeking an experienced Customer Service Representative to join our clients onsite call center team located in Beaverton. The ideal candidate brings strong communication skills, a customer-first mindset, and at least two years of call center or high-volume customer support experience.

Location: Beaverton, OR (Onsite)

Employment Type: Full-Time

Pay: $22/hour

Key Responsibilities

• Handle a high volume of inbound and/or outbound customer calls professionally and efficiently
• Resolve customer inquiries, concerns, and issues with accuracy and empathy
• Document interactions and update customer records using internal systems
• Follow established scripts, policies, and procedures
• Escalate complex issues as needed to appropriate departments
• Maintain empathy, productivity and quality standards in a fast-paced environment

Qualifications

• Minimum of 2+ years of call center or customer service experience
• Strong verbal and written communication skills
• Proficient with Microsoft Office and customer service software
• Ability to multitask, manage time effectively, and remain calm under pressure
• Reliable attendance and willingness to work onsite in Beaverton

Preferred Skills

• Experience working with CRM or ticketing systems
• Strong problem-solving skills and attention to detail
• Team-oriented mindset with a positive, professional attitude

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.